Name: The Fives Circle Loyalty Program
Brand: The Fives Hotels

Question 1

WHAT ARE THE BENEFITS OF THE BRONZE LEVEL?

Accepted Answer

Bronze members receive: 5% discount on rates, hydrotherapy, early check-in, late check-out, and room upgrades.

Question 2

WHAT ARE THE BENEFITS OF THE SILVER LEVEL?

Accepted Answer

Silver members receive: 12% discount on rates, hydrotherapy, early check-in, late check-out, room upgrade, and a bottle of wine.

Question 3

WHAT ARE THE BENEFITS OF THE GOLD LEVEL?

Accepted Answer

Gold members receive: 15% discount, hydrotherapy, early check-in, late check-out, room and resort upgrades, bottle of wine, spa discounts, 2x1 massages, and round-trip transportation.

Question 4

CAN I SIGN UP FOR THE FIVES CIRCLE AT THE HOTEL?

Accepted Answer

While the front desk agent at the hotel can't enroll you, you can sign up for The Fives Circle online at www.thefiveshotels.com.

Question 5

HOW DO I SIGN UP FOR THE FIVES CIRCLE?

Accepted Answer

Go to www.thefiveshotels.com/thefivescircle and fill out the form to join the circle.

Question 6

WHAT ARE THE FIVES CIRCLE MEMBERSHIP TIERS?

Accepted Answer

There are 3 membership tiers: Bronze, Silver, and Gold.

Question 7

HOW DO I UPGRADE MY THE FIVES CIRCLE STATUS?

Accepted Answer

More stays at The Fives Hotels & Residences lead to more benefits, with elite tiers: Bronze, Silver, and Gold.

Question 8

WHERE CAN I FIND MY THE FIVES CIRCLE MEMBER STATUS?

Accepted Answer

Find your member status in your profile at www.thefiveshotels.com.

Question 9

WHAT PERKS DO BRONZE MEMBERS GET?

Accepted Answer

Bronze Members receive: 10% hotel rate discount, hydrotherapy, early check-in, and late checkout.

Question 10

WHAT PERKS DO SILVER MEMBERS GET?

Accepted Answer

Silver Members enjoy: 12% discount on hotel rates, hydrotherapy, early check-in, late checkout, room upgrade, wine bottle, spa discounts, 2x1 massage, and one-way transfer.

Question 11

WHAT PERKS DO GOLD MEMBERS GET?

Accepted Answer

Gold Members get: 15% discount, hydrotherapy, early check-in, late checkout, room and resort upgrade, wine bottle, spa discounts, 2x1 massage, and roundtrip transfer.

Question 12

CAN I GET A STATUS MATCH FROM ANOTHER LOYALTY PROGRAM?

Accepted Answer

This program is exclusive to The Fives Hotels and does not combine with other loyalty programs.

Question 13

CAN I MAKE MULTIPLE RESERVATIONS WITH MY THE FIVES CIRCLE ACCOUNT?

Accepted Answer

Reservations through The Fives Circle are limited to one room per account. For additional reservations, create new accounts.

Question 14

HOW CAN I ENSURE THAT MY RESERVATION IS VALID?

Accepted Answer

To validate your reservation, book through our website. Contact our support team for assistance if needed.

Question 15

IS THE FIVES CIRCLE PROGRAM RETROACTIVE?

Accepted Answer

No, the program is not retroactive. Benefits and points start from September 1, 2024.

Question 16

HOW CAN I ACTIVATE ADDITIONAL BENEFITS SUCH AS SPA, MASSAGES, TRANSPORTATION, OR UPGRADES?

Accepted Answer

To activate additional benefits like spa or transfers, contact our support center to assist with coupon activation and bookings.